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DC Design Haus Return Policy

DC Design Haus is committed to ensuring our valued customers a smooth and hassle-free shopping experience. To facilitate this, please take note of our return policy outlined below: 

Eligible Items for Return:
We accept returns of unworn clothing items with original tags attached and in clear garment packaging with SKU labels intact. Please note that we do not offer exchanges for any items. 

Initiating a Return:
To initiate a return, you must do so within seven days of receiving all the items in your order. The 7-day return window begins on the day when the tracking information indicates that the items have been delivered. The returned items must be shipped back to DC Design Haus within seven days of initiating the return request to qualify for a full refund.


If your order was delivered in multiple packages, the return window begins from the time of the final package's delivery date and time. 

Restocking Fee and Return Criteria:
Please be aware that orders returned without meeting the abovementioned criteria may be subject to a 20% restocking fee, or we may decline the entire return. 


Non-Refundable Charges:
Shipping and handling charges are nonrefundable. Return shipping costs are the customer's responsibility unless the return is due to a shipping error or a damaged item.


Processing Time:
Upon receiving the returned package, DC Design Haus will require 5 to 7 business days to process the return. You will receive an email notification from us once the return has been processed, confirming the actions taken. 
Final Sale and Non-Returnable Categories:
Please note that the following categories are considered final sales and nonreturnable:

  •  Swimwear
  •  Bodysuits
  •  Intimates
  •  Jewelry
  •  Face masks
  •  Beauty products
  •  Open-pack wholesale orders

    We appreciate your understanding and cooperation in adhering to our return policy. If you have any further inquiries or require assistance with your return, please do not hesitate to contact our customer service team.

    Thank you for choosing DC Design Haus for your fashion needs.

    Sincerely,

    Jennifer L. Thompson | Customer Service Team
    DC Design Haus
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