AI Product Architecture
Product concepts, user and operational workflows, multi-tenant thinking, system boundaries, AI-assisted capabilities, and architecture that connects business needs to a buildable experience.
Remote consulting • Frederick, Maryland
Instructional design and product services for experiences that perform.
I help organizations turn complex needs into clear learning experiences and usable digital products. My work spans instructional design, AI product architecture, SaaS product design and development, UX, interactive development, and thoughtfully integrated AI.
Core services
Support from architecture through delivery.
Engagements can cover a complete learning or digital product solution, or a focused phase of an existing initiative.
SaaS Product Design & Development
Responsive application UX, workflow design, prototyping, front-end development, system integration, and product implementation from concept through working experience.
Instructional Design & Learning Strategy
Performance analysis, learning architecture, objectives, content structure, storyboards, curricula, and design plans aligned to organizational goals.
Learning Experience Design
Scenario-based learning, simulations, gamification, technical practice, assessment, and interactive experiences that help people make decisions and apply skills in context.
UX & Interactive Development
Responsive interfaces, prototypes, Figma workflows, HTML/CSS/JavaScript experiences, multimedia, and interaction design that make complex systems clear and usable.
AI-Enhanced Solutions & Workflows
Human-reviewed AI workflows, intelligent content systems, automation, rapid prototyping, and responsible production acceleration across product and learning work.
Practical deliverables
What an engagement can produce.
Deliverables are selected to fit the users, audience, technology, timeline, workflow, and performance requirement, not a predetermined format.
- Product and workflow architecture
- UX flows and interactive prototypes
- Learning strategies and curricula
- Design documents and storyboards
- Interactive eLearning and simulations
- Responsive application experiences
- AI-assisted workflow concepts
- Job aids and performance-support tools
- Instructional media and assessments
- LMS-ready course packages
A clear working process
Collaborative, structured, and reviewable.
- 01
Discover
Clarify the users, audience, workflow, performance gap, business context, constraints, stakeholders, and definition of success.
- 02
Architect
Define the product or learning approach, experience architecture, content or workflow, technology, accessibility requirements, and review plan.
- 03
Develop
Create and iterate the product or learning experience with subject-matter experts, users, and stakeholders through visible review points.
- 04
Validate
Test content, functionality, usability, accessibility, and deployment readiness, then refine based on evidence.
Relevant experience
Complex work across learning, technology, and product development.
Experience includes corporate, government, healthcare, financial services, technology, cybersecurity, nonprofit learning, and independent digital product development.
Simulation
Risk Meter Simulation
A branching diagnostic that combines decisions, scoring, feedback, and mitigation guidance. Explore the Risk Meter SimulationScenario-based eLearning
TSA Airport Security
An interactive course that prepares learners to apply procedures in a realistic context. Explore the TSA learning experienceCareer record
Senior-Level Experience
Instructional design and learning leadership for organizations including Amazon, Uber, Johns Hopkins APL, Amgen, and Boston Scientific. Review Jennifer Thompson’s resumeFrequently asked questions
Planning a learning or digital product engagement.
Do you provide remote instructional design services?+
Yes. I am based in Frederick, Maryland, and support remote teams and organizations across the United States.
Can you develop an entire course or support one phase?+
Both. I can lead a learning solution from discovery through delivery or provide focused support for analysis, storyboarding, development, multimedia, assessment, or quality review.
Which design and development tools do you use?+
Tools are selected for the project and may include Figma, HTML/CSS/JavaScript, GitHub, AI-assisted development tools, Articulate Storyline and Rise, Adobe Creative Cloud, Camtasia, Vyond, Synthesia, and LMS publishing workflows.
How do you use AI in product and learning design?+
I use AI selectively to support analysis, ideation, architecture, prototyping, development, media production, automation, content workflows, and learner-support concepts. Decisions and deliverables remain subject to human judgment, review, and quality controls.
How do we begin?+
Share the audience, business need, desired timeline, available source material, and any delivery constraints. I can then help define the appropriate scope and next step.
Start with the need
Let’s discuss the challenge.
Tell me what people need to do, what is getting in the way, and what success should look like. I am available for selected consulting projects and remote AI Product Architect, SaaS Product Designer & Developer, Learning Experience Designer, Senior Instructional Designer, and AI Learning Architect opportunities.
Helpful details
- Your users, audience, and business or performance need
- The type of support you are considering
- Your desired timeline
- Any delivery or technology constraints